Page 148 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes
“Do you believe the game was clean and fairly played or that it was unnecessarily rough and dirty?”
Percent Dartmouth Students Percent Princeton Students
Clean & Fair 13 0
Rough & Fair 39 3
Rough & Dirty 42 93
don't know 6 4

After showing a film of the game, Princeton students ‘saw’ the Dartmouth team make over
twice as many rule violations as were seen by Dartmouth students. The researchers
interpreted this as a manifestation of selective group perception. They interpreted these
results overall as indicating that, when encountering a mix of occurrences as complex as a
football game, we experience primarily those events that fulfill a familiar pattern and
have a personal relevance to us.
For the students of each school, the selective group perception and memory of what might
seem to be the same event involved a very active construction of different realities. Our
membership in a group often provides us a frame and a filter through which we view
social events, skewing our perceptions.

The said game definitely left a mark on the students from both schools, marked by different
views also to those people who felt no allegiance to either of the teams. And even those
belonging to the same group, the game meant different things to the team members and
their fans. This particular case study demonstrates the crucial role of values in shaping
one’s perception and judgment.
Question:
Analyse the Case and discuss the case facts.

Communication

Everyday, we use communication to express our thoughts and feelings. There are many different
types and styles of communication. From verbal to non-verbal communication and from face-
to-face to electronic, every word said and move made is communicating different emotions and
ideas to those around us.

Interpersonal Communication

Interpersonal Communication contains four key elements: the communicator, the receiver,
perceptual screens, and the message. The communicator is the person speaking or sending the
message. The receiver is the person listening or receiving the message. Perceptual screens are
window through which we interact with people in the world. They are the specifics rather: age,
race, religion, value, beliefs, etc. These specifics have a large impact on how to send and receive
messages. The message should have two working components. Perceptual components are the
words and concepts used to deliver the message and the emotional component is the demeanor
in which the individual receives the message. Feedback is also important in communication so
the two parties are clear that they sent and received the same message and that one party is not
under the wrong impression. Language has become increasingly important due to growing
global relations in organizations. Because of language barriers, it is difficult to send and to
receive messages. Data is the information intended to communicate a message to someone and
the information is the data translated in the message already.

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