Page 150 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes 7.6 Five Keys to Effective Supervisory Communication

Expressive Speakers

It is important that both managers and supervisors are open communicators. They should feel
comfortable in communicating to others their personal thoughts and feelings in relation to a
subject so their employees, in turn, are fully educated on their total outlook.

Empathetic Listeners

Active listening is a key trait in many successful supervisors. Included in active listening are
insightful listening skills. In other words, responding to problems brought to their attention by
all individuals for and with which they work. Additionally, it is important the supervisors react
to the worries of the individuals in a timely manner.

Persuasive Leaders

In order to attain goals, successful supervisors must be persuasive leaders. In other words, they
are much more likely to obtain others to follow their ideas and beliefs if they can successfully
persuade them to do so.

Sensitive to Feelings

When an employee needs to be corrected, it is important the supervisor does so while taking
into consideration the feelings and esteem of the employee. Sometimes, an individual will seek
correction when they know they have performed less than adequately; however when employees
perform less than adequately and do not seek correction it is then the employee is trying to “not
only preserve their self-images, but also mange their impressions on others” (Moss). A successful
supervisor is both secure and positive in their feedback; never scolding in public, for public
scolding does not reserve the esteem of the employee. Instead, a successful supervisor will use
public areas in times of praise.

Informative Managers

Successful managers take the time to inform properly all employees in areas related to their job.
Before a manager gives information, however, a successful one will be sure to sift through the
information. As a result, the employee remains informed but not overwhelmed.

Notes There are a few simple ways to improve communication between you and the
people around you, including family, friends and coworkers. Improving communication
leads to better relationships in your personal life and more productivity in your working
life.

1. Listen: The most important aspect of communication is to listen. Listen to those
around so that you can understand where they are coming from, and respond
effectively. Do not interrupt someone in the middle of his idea. When you listen,
you also ensure that when you are talking, the other person will listen back.

Contd....

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