Page 151 - DMGT519_Conflict Management and Negotiation Skills

Unit 7: Perception and Communication

Notes
2. Speak Positively: People respond more to positive energy than to negative, so try
to form your phrases in a positive, active light. If you must speak about something
unpleasant, such as a difficult problem at work, focus on what you can do, as well as
solutions to the problem. Always express yourself calmly and clearly.
3. Be Patient: It is important to be patient with and understanding of people because
everyone comes from a different background and may interpret certain words or
concepts in different ways. When you are speaking on a subject that the other person
may not know about, be prepared to answer questions and explain things.

7.7 Barriers and Gateways to Communication

There are five types of barriers of communication. These include Physical Separation, Status
Differences, Gender Differences, Cultural Diversity, and Language.

Physical Separation

Physical Separation differs with technology but works best face-to-face.

Status Differences

Status Differences can vary if you are a low-income person talking to someone that looks
wealthy, which occurs in a manager-employee situation.

Gender Differences

Gender Differences can be difficult because women and men communicate in different ways.

Cultural Diversity

Cultural Diversity can be a barrier of communication because other cultures have different
morals and ways of life. In addition, dealing with stereotypes can be completing as well.

Language

Languages can be hard to get over if someone is speaking a different language that you do not
understand.

!
Caution Developing good communication skills is an important part of living a fulfilled
life. Effectively communicating your career, personal, and everyday needs in a way that
comes across clearly, persuasively, and thoughtfully is crucial; and yet, not everyone
knows how. It isn’t innate, and many bright, talented, and dedicated people don’t get
where they should, all because they fail to adequately communicate their point.

7.8 Defensive and Non-defensive Communication

Defensive Communication

Defensive communication is that which can be aggressive and attacking or passive and
withdrawing. This form of communication will usually elicit a defensive response. Defensive

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