Page 154 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes is fast and easier. Technologies affect our behavior because there is not any real face-to-face
communication and no emotion is involved. It will be hard to have a relationship that has trust.
When using these methods of communication we are able to say anything.

Self Assessment

State whether the following statements are true or false:
7. Facial and Eye Behavior is how we convey messages or feelings with our face and eyes.
8. Communicating head-to-heart dialog and emotional competence is the way to achieve a
positive and healthy communication.
9. Paralanguage are the variations that we put into our speech
10. Subordinate defensiveness is withdrawing behavior and the negotiation of the individual
is commonly.
11. Physical combination differs with technology but works best face-to-face.
12. Successful managers take the time to inform properly all employees in areas related to
their job.
13. Active listening is a key trait in many successful supervisors.
14. The MBTI is based on the Jungian theory of personality

15. Active Listening focuses on personal elements of the communication and not the abstract
ideas.

7.10 Summary

 Perception is used everyday. Perception is how we, as individuals, asses situations.
 Cultural Diversity can be a barrier of communication because other cultures have different
morals and ways of life.

 Perception of internal and external forces has resulted in the fundamental attribution
error
 Eye contact can also play a part by letting the other person know you can focused, listening,
and want to communicate with them
 When an employee needs to be corrected, it is important the supervisor does so while
taking into consideration the feelings and esteem of the employee.

 Physical Separation differs with technology but works best face-to-face
 Non-defensive communication is an assertive, direct, and powerful form of communication
 Status Differences can vary if you are a low-income person talking to someone that looks
wealthy, which occurs in a manager-employee situation
 In order to attain goals, successful supervisors must be persuasive leaders.
 Non-verbal communication includes all the elements of communication that do not involve
words or speech
 Non-verbal communication includes all the elements of communication that do not involve
words or speech.

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