Page 157 - DMGT519_Conflict Management and Negotiation Skills
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Unit 7: Perception and Communication
Shapiro, D.L. & Bies, R.J. Threats, Bluffs and Disclaimers in Negotiation. Notes
Organizational Behavior and Human Decision Process.
Shea. Creative Negotiating. Boston, MA: CBI Publishing co.
Successful Negotiation, Strategies & Tactics for Mutual Gain by SL RAO: Wheeler
Publishing.
The Language of Conflict and Resolution by Jones, T.S., Emotional
Communication in Conflict: Essence and impact.
The Mind & Heart of the Negotiator by Leigh L. Thompson: Pearsons.
The Negotiation Handbook by Patrick J. Cleary, Prentice Hall of India.
The Tao of Negotiation, by Edelman & Crain: Harper Business.
Online links https://wiki.umms.med.umich.edu/display/FAFD/Negotiation+Skills
www.asme.org/products/.../conflict-resolution-concepts-and-practic
www.calumcoburn.co.uk/qa/conflict-and-negotiation
www.creducation.org/cre/teachers/cre_practices.../negotiation_skills
www.en.wikipedia.org/wiki/Conflict_management
www.nego4biz.wordpress.com/.../chapter-1-introduction-to-negotiation
www.negotiationtraining.com.au/questions/conflict-and-negotiation
www.skillsportal.co.za/.../570-conflict-management-negotiation-skills
www.theiia.org/.../conflict-management-and-negotiation-skills
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