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Unit 8: Role of Attitude and Persuasion
8.4 The Stress Response Notes
What happens to the body when it is stressed? These are the steps that your nervous system goes
through and how your body and mind are involved.
1. Blood from the skin, internal organs, and extremities, is directed to the brain and large
muscles.
2. Your senses are heightened: vision and hearing.
3. Glucose and fatty acids are forced into the bloodstream for energy.
4. The immunes system and digestive system are virtually shut down to provide all the
necessary energy to respond.
Work Stress
Work stress is caused by demands and pressure from inside and outside the workplace.
8.5 Four Categories of Work Demands
1. Task Demands: The sense of not knowing where the job will lead you and if the activities
and tasks will change. The uncertainty will cause stress: lack of control, concern of career
progress, new technology, time pressures, are just some of the many that could cause
stress.
2. Role demands: Role conflict happens when there are inconsistent or difficult expectations
put on the person resulting in:
(a) Interrole conflict-when there are two or more expectations or separate roles: parent
and employee.
(b) Intrarole conflict-more expectations of one role: fast paced and quality work.
(c) Person-role conflict-ethics are involved: challenging personal beliefs or principles.
Role ambiguity occurs when a person is confused about their experiences in relation with
the expectations of others.
3. Interpersonal Demands:
(a) Emotional issues-abrasive personalities, offensive co-workers.
(b) Sexual Harassment-directed mostly toward women
(c) Poor Leadership-management, lack of experience, poor style, cannot deal with all
the power
4. Physical Demands: Many environments offer physically demanding jobs and work.
(a) Strenuous activity
(b) Extreme working conditions
(c) Travel
(d) Hazardous materials
(e) Working in an office-tight quarters, loud, cramped
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