Page 168 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes 8.6 Non-work Demands

Creates stress for work and the other way around creating stress outside of work.
Home Demands Marriage children and other family relationships can add stress and overload
making it a role overload according to the Academy of Management Journal they state that
when this happens this is, “an individual’s lack of personal resources needed to fulfill commitments
obligations or requirements.”
Personal Demands They are demand brought on by the person themselves. When the person
takes on too much outside of work or just brings on too much work.
8.7 Stress-strain Relationships

Individual Differences in the Stress-Strain Relationships

Individual differences play an important role in the stress-strain relationships. Different
individuals respond differently to types of stress, there are both eustress (good stress) and
distress (bad stress).

Gender Differences

Life expectancy for American women is approximately seven years longer than men, which
suggests that women may be more resilient to stress than men. Research (House, Landis, and
Umberson 1988) has led to the suggestion that women not only respond to stress in a completely
different way than men, they also encounter more stress - and are able to deal with it better.

Type A Behavior Pattern

Type A behavior are characteristics of personalities who are more affected by the stress-strain
relationships than other personality types. Type A behavior includes; sense of urgency, quest
for numbers, status insecurity, and aggression and hostility.

Personality Hardiness

Personality Hardiness is a personality trait that is hesitant to distress and characterized by
commitment, control, and challenge. They are more capable to resist stressful events as opposed
to those who are not hardy. Transformational Coping is an act used by hardy people that helps
to change unhealthy stressful events, into ones that are less harmful to their life.

Self-Reliance

Self-reliance is a personality attribute that is an interdependent pattern of behavior related to
how people form and maintain attachments with others. Two insecure patterns of attachment
are counterdependence, and overdependence. Both of these patterns of attachment are unhealthy,
and impair creating healthy relationships with others. Through self-reliance, individuals are
able to gain understanding with themselves, which helps them in their relation to their
coworkers.

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