Page 119 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Organization Change and Development

Notes Survey-feedback
This technology is probably the most powerful way that OD professionals involve very
large numbers of people in diagnosing situations that need attention within the
organization and to plan and implement improvements. The general method requires
developing reliable, valid questionnaires, collecting data from all personnel, analyzing it
for trends, and feeding the results back to everyone for action planning.
”Walk-the-talk” Assessment

Most organizations have at least some leaders who “say one thing and do another.” This
intervention, which can be highly threatening, concentrates on measuring the extent to
which the people within the organization are behaving with integrity.
Question:
Discuss the above case Organization Development Interventions.
Source: http://www.chrmglobal.com/Articles/137/1/Organization-Development-Interventions.html

7.11 Summary

 This unit examines the various components of an OD process i.e., the diagnostic component,
action or intervention component and the process-maintenance component.
 The diagnostic component tries to find out about the original state of the system and how
the remedial action plans could affect them.
 The action or intervention component refers to the various OD interventions which try to
improve the effectiveness of the organisational functioning.
 The various OD interventions are discussed
 The different classifications of the OD interventions are also discussed in details and how
these interventions are targeted towards individuals, groups and organisation itself with
an objective to improve organisational effectiveness.

7.12 Keywords

Process Consultation: A set of activities on the part of the consultant.
Structure: Arrangement of a system’s parts.
Survey Feedback: A type of data based intervention that flows from surveys of the members of
a system on some subject.
Team Building: The processes of helping a workgroup become more effective in accomplishing
its tasks.

7.13 Review Questions

1. What do you mean by OD interventions? How can they be classified?
2. “Sensitivity training is the most controversial technique for behavioral change. On the
one hand, it helps in improving psychological make-up. On the other hand, it ‘creates
psychological problems.’” Discuss this statement in the light of contributions of sensitivity
training.

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