Page 190 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Unit 14: Future Trends in Organization Development

Notes
extremely difficult to bring in a sense of discipline. Our youngsters are very bright, but
discipline is a big problem. In electronic system you need to update it, you need to caption
it then and there. And the next thing we found was that the younger people accept the
challenges better. They are willing to experiment more, and they are willing to accept
more. And finally we also found that most of the resistance comes from operational
people. These are the people who bring sales revenue to the company; they deliver systems;
they do not want to change. Not that they don't want to change, but they see no clear
incentives in this. These were the experiences at Infosys in implementing the systems.
Innovations at Infosys
 Intranet

 Electronic Body-Of-Knowledge (BOK)
 Internet
 Simulation and use of Ithink
 Workflow automation
Why do these help performance?

 Global mindset
 Knowledge-intensive, hi-tech organization
 Spatially-distributed development centres

 Quickly changing technology
 Pressure to compress cycle times of decisions
 Imperative to cut costs, improve quality and enhance productivity
 World-class technology infrastructure expectations from customers and employees
Intranet

 A 1400-node intranet system
 Desktop availability of enterprise-wide information in a user-friendly format
 Feed from Internet

 Netscape-based
 A repository of QSD, company manual, electronic BOK, training material, homepages
from employees, company newsletter, project-related information, etc.

 Instant availability of up-to-date organizational information
 Availability of technology and business news updates from internet
 Better communication among the staff and movement towards collaborative
computing

 Support on multiple platforms across spatially distributed development centres
 Access to corporate databases-defects, metrics, proposal preparation, etc.
Electronic-Body-of-Knowledge

 An electronic repository of all the learning at Infosys
Contd...

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