Page 191 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Organization Change and Development

Notes
 Provides instant access to the organizational wisdom and knowledge
 Intention is to log the data on the Do's, the Don'ts, the tricks to use, the tricks to
avoid in anything that we do the first time
 Reusability improves productivity
Internet

 Desktop access to about 50 users and Cybercafe (16 seats) access to the rest of the staff
 Netscape-based
 Access to WorldWideWeb, ftp, telnet and a few usenet groups

 Access to customers
 Infosys homepage on the net
 Instant access to latest in technology
 Customer access without any dedicated lines possible

 Movement towards short-cycle, product mindset
Ithink and Simulation
 A process mapping simulation tool
 Uses closed loop, causal relationships in modeling

 Infosys has used this tool to model the planning and operations of the company and
to teach project management to staff
Workflow Automation

 Aims at automating the flow of work in an organization e.g. purchasing, Help desk,
etc.
 It is next level of automation after electronic office

 Infosys uses InConcert and Ultimus for workflow automation
 Provides up-to-date status of each task request, bottlenecks and delays
 Keeps track of the entire work cycle
Annual Report on CD-ROM

 Infosys became the first Indian company to publish the Annual Report on CD-ROM
 CD-ROMs are easy to carry and provide information on the desktop or laptops
 Worldwide trend is to move towards CD-ROMs in most publishing
Response from the System

 Force and diktats do not work in a white-collar environment
 People need to see benefits
 Electronic systems require discipline. Since the majority of the workforce is young
and on their first job, indiscipline is an issue

 Younger people accept changes better
 People in operational areas resist change.

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