Page 241 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes 4. What do you mean by control charts?
5. What is Statistical Quality Control (SQC)?
6. Discuss the advantages of statistical process control.
7. What are the elements of typical control charts?

8. Explain the design of experiments and statistical process control.

Answers: Self Assessment

1. Control chart 2. SPC
3. Statistical 4. Quality
5. Capability 6. Process

7. Performance 8. Statistical
9. Variability 10. Decision
11. Limits 12. Designing
13. trend 14. Design of experiments
15. Traditional Approach 16. Scientific sampling

17. Sample mode

14.10 Further Readings

Books Bailey, J. E., Pearson, S. W., Development of a Tool for Measuring and Analyzing Computer
User Satisfaction, Management Science.

Delen, G.P.A.J. and Rijsenbrij, D.B. B., A Specification, Engineering and Measurement
of Information Systems Quality
Drucker, P.E., The Information Executives Truly Need, Harvard Business Review

Fox, C., Levitin, A. and Redman, T., The Notion of Data and Its Quality Dimensions,
Information Processing & Management

Online links http://asq.org/learn-about-quality/statistical-process-control/overview/
overview.html
http://smallb.in/sites/default/files/Guide%20to%20Statistical%20
Process%20Control%20Techniques.pdf
http://www.freequality.org/documents/knowledge/x-bar%20and%20s%20
charts%20MiniTutorial.pdf
http://www.jfcmonline.com/article.asp?issn=2230-8229;year=2009;volume=16;
issue=1;spage=11;epage=17;aulast=Al-Hussein

http://www.spcpress.com/book_understanding_statistical_process_control.php

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