Page 58 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 4: Leadership for TQM

6. Determine projects those improve the process Notes
7. Establish multifunctional project and work group teams
8. Revise the recognition and rewards system
A typical meeting agenda will have the following items:

Progress report on teams
Customer satisfaction report

Progress on meeting goals
New project teams
Benchmarking report
Within three to five years, the quality council activities will become ingrained in the culture of
the organization.
4.6.1 Core Values

Core values foster TQM behaviour and define the culture.
Some examples from Malcolm Baldrige National Quality Award:
Visionary leadership

Customer driven excellence
Organizational and personal learning
Valuing employees and partners
Agility

Focus on the future
Managing for innovation
Management by fact
Public responsibility and citizenship

Focus on results and creating value.
Systems perspective

Self Assessment

Fill in the blanks:
10. …………………… people think beforehand and are ready to face a situation.
11. …………………… are important as they help in focusing your approach.

12. …………………… is known as the father of quality.
13. Deming emphasized on the role of management in achieving …………………….
14. A …………………… is established to provide overall direction.

LOVELY PROFESSIONAL UNIVERSITY 53