Page 61 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes 9. What do you understand by core values?
10. What, in your opinion, is required to be done by the organizations so as to maintain a
healthy and positive attitude?

Answers: Self Assessment

1. Shared goals 2. Daimler Chrysler
3. Subordinates 4. Leaders
5. Jack Welch 6. Management by Wandering Around
7. Quality council 8. Attitude
9. Emotional 10. Proactive

11. Goals 12. Deming
13. Quality 14. Quality council

4.10 Further Readings

Books Besterfield, Dale H. (2011), Total Quality Management, Pearson Education, India
Charantimath M. Poornima (2009), Total Quality Management, Pearson Education,
India
Mukherjee N.P. (2006), Total Quality Management, PHI Learning Pvt. Ltd.
Nigam, Shailendra (2009), Total Quality Management, Excel Books, India

Online links http://mech-ing.com/journal/Archive/2011/7/23_Hristina%20
Serafimovska.pdf

http://smartinvestorsreports.blogspot.in/2012/03/role-of-leadership-in-
implementation-of.html
http://totalqualitymanagement.wordpress.com/2009/02/02/definition-of-
leadership/
http://www.scribd.com/doc/29358951/Chapter-2-Leadership-for-TQM

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