Page 56 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 4: Leadership for TQM

1. Be Proactive: Proactive people think beforehand and are ready to face a situation. Reactive Notes
people react as per the situation and react on whims and emotions. A proactive person can
plan beforehand for an eventuality. If you are well prepared then you can face a situation
or solve a problem more efficiently.
2. Begin with the end in Mind: “If you don’t know where to go then you will reach nowhere”
goes an old saying. Start a task with set goals. Goals are important as they tell you where
to go. They help in focusing your approach as well. Remember the famous incident from
Mahabharata where Guru Dronacharya asks his disciple about what they could see during
target practice. Arjuna gives the most perfect answer as he was focusing on the target.
Because of his focused approach Arjuna became one of the best archers of his time.
3. Put First Things First: Because of multitude of tasks and assignments one needs to prioritize.
This helps in giving more attention to more important things at hand.
4. Think win-win: Think about mutual benefits rather than your own benefit alone. Everybody
wants to have an upper hand in life and in business dealings. But this is practically not
possible. So best way is to find is the middle of the road.
5. Seek first to understand, then to be understood: First give other people ample time to
express themselves. This will help on many fronts. The other person gets enough
opportunity to say what he wants to say. You get an opportunity to understand other’s
perspective. You get enough time to strategize accordingly.
6. Synergy: The best example of team work can be learnt from a pleasant orchestra or
‘jugalbandi’ in Indian classical music. Especially in Indian classical music you will observe
how maestros bury their egos and come out with astounding performances.

7. Sharpen the Saw: Skill building or practice is very important. Nobody is perfect and
perfection is a thing which can never be achieved in one’s lifetime. Moreover, it always
pays to practice as much as you can.

4.5.2 Deming Philosophy

Known as the father of quality, Deming was a statistics professor at New York University
during the 40s. He studied for several years with Walter Shewhart and was involved in assisting
Japanese companies to reborn from their own ashes. His contribution was in improving quality,
by setting a 14-point principle which should be the foundation for achieving quality
improvements. Japanese companies applied extensively these principles. Today’s power of
Japan and quality of their products has a strong root in this matter. Deming emphasized on the
role of management in achieving quality.
Deming’s 14 principles are:
1. Create constancy of purpose (short-term reactions has to be replaced by long-term
planning),
2. Adopt the new philosophy (management should adopt his philosophy, rather than to
expect the employees to do that),
3. Cease dependence on inspection (it concerns to variation. In other words, if there is no
variation, no inspection is needed because no product shows any defects),
4. Move towards a single supplier for any one item (working with several suppliers,
automatically involves variation in raw materials),

5. Improve constantly and forever (it refers to decreasing variation, as a key to better quality),

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