Page 95 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes Pay: The pay or salary structure should be appropriate and reasonable. It must be
equal and competitive to those in the same industry in the same domain.

Company Policies and Administrative Policies: The company policies should not be too
rigid. They should be fair and clear. It should include flexible working hours, dress
code, breaks, vacation, etc.

Fringe Benefits: The employees should be offered health care plans (mediclaim),
benefits for the family members, employee help programmes, etc.

Physical Working Conditions: The working conditions should be safe, clean and hygienic.

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Caution The work equipment’s should be updated and well-maintained.
Status: The employees’ status within the organization should be familiar and retained.
Interpersonal Relations: The relationship of the employees with his peers, superiors
and subordinates should be appropriate and acceptable. There should be no conflict
or humiliation element present.

Job Security: The organization must provide job security to the employees.
2. Motivational Factors: According to Herzberg, the hygiene factors cannot be regarded as
motivators. The motivational factors yield positive satisfaction. These factors are inherent
to work. These factors motivate the employees for a superior performance. These factors
are called satisfiers. These are factors involved in performing the job. Employees find
these factors intrinsically rewarding. The motivators symbolized the psychological needs
that were perceived as an additional benefit. Motivational factors include:

Recognition: The employees should be praised and recognized for their
accomplishments by the managers.

Sense of Achievement: The employees must have a sense of achievement. This depends
on the job. There must be a fruit of some sort in the job.
Growth and Promotional Opportunities: There must be growth and advancement
opportunities in an organization to motivate the employees to perform well.

Responsibility: The employees must hold themselves responsible for the work. The
managers should give them ownership of the work.

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Caution They should minimize control but retain accountability.
Meaningfulness of the work: The work itself should be meaningful, interesting and
challenging for the employee to perform and to get motivated.

Implications of Two-Factor Theory

The Two-Factor theory implies that the managers must stress upon guaranteeing the adequacy
of the hygiene factors to avoid employee dissatisfaction. Also, the managers must make sure
that the work is stimulating and rewarding so that the employees are motivated to work and
perform harder and better. This theory emphasize upon job-enrichment so as to motivate the
employees. The job must utilize the employee’s skills and competencies to the maximum.
Focusing on the motivational factors can improve work-quality.

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