Page 100 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 7: Employee Involvement

Accountability: The team is accountable to perform. Periodic status reports should be Notes
given to the quality council.

Well-defined Decision Procedures: Effective, acceptable, and timely decisions have to be
made by the team.
Resources: Not only is funding and employee release time for the project important, but
also important is access to information, the team cannot be expected to perform successfully
without necessary tools.
Trust: Management must trust the team to perform the task effectively. There must also be
trust among the members and a belief in each other.
Effective Problem Solving: Decisions are based on the problem – solving methods discussed
later.

Open Communication: Members actively listen, without interruption, to other members,
speak with clarity and directness, ask questions, and say what they mean.
Appropriate Leadership: All teams need leadership – whether imposed by the quality
council, or whether someone emerges as a leader figure as the life of the team progresses.

Balanced Participation: All members must become involved in the team’s activities by
voicing their opinions, lending their knowledge, and encouraging other members to take
part.
Cohesiveness: Members should be comfortable working with each other and act as a single
unit, not as individuals or sub-groups.

Common Barriers to Team Progress

Insufficient training
Incompatible rewards and compensation
First-line supervisor resistance

Lack of planning
Lack of management support
Access to information systems
Lack of union support
Project scope too large
Project objectives are not significant
No clear measures of success

No time to do improvement work
Team is too large
Trapped in group thinking

Task Has your class ever been divided into groups? What kind of group was it? Explain
the 4 stages of team development in context of your team. Present an article on it.

LOVELY PROFESSIONAL UNIVERSITY 95