Page 101 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes Self Assessment

Fill in the blanks:
5. Employee survey teams are created by the …………………….
6. Empowerment should not be confused with …………………… or job enrichment.

7. …………………… focuses on expanding on the contest of the job such as its interactions
and interdependencies to other functions of the organization.
8. Each member of the team has their own history of …………… to help achieve the objective.

9. The life cycle of …………………… type of team is usually temporary-it is disbanded when
the objective has been obtained.
10. …………………… is an extension of natural work teams without the supervisor.

11. …………………… is a stage that is reserved for temporary teams.
7.4 Suggestion System

Suggestion systems are designed to provide the individual with the opportunity to be involved
by contributing to the organization. Most of the ideas for continuous improvement will come
from the team approach. However, once the foundation for a TQM organization has been
established, a suggestion system can operate effectively and in parallel to the team approach.
The key to an effective system is management commitment. Management must make it easy for
employees to suggest improvements. Management should then review them promptly and if
feasible, implement them.
Stimulating and encouraging employee participation starts the creative process. There are five
ground rules:
1. Be progressive by regularly asking your employees for suggestions.
2. Remove fear by focusing on the process and not on the person.
3. Simplify the process so it is easy to participate. Stamp out superfluous paperwork, review,
and procedures.
4. Respond quickly to suggestions and within a specific period of time.
5. Reward the idea with published recognition so that everyone knows the value of the
contribution.

Caselet Employee Involvement – A Vital Aspect of Total
Quality Management

The importance of employee involvement in the success of any business.

The shrinking global market has led to stiff competition in the business and industrial
arena. The entry of a number of new companies, both local and global into various markets
has given the customer a wide array of product choices. Many of these new companies are

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