Page 105 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes Employee surveys help the managers assess the current state of employee relations, identify
trends, measure the effectiveness of program implementation, identify needed
improvements, and increased communication effectiveness.
Empowerment is an environment in which people have the ability, the confidence, and
the commitment to take the responsibility and ownership to improve the process and
initiate the necessary steps to satisfy customer requirements within well-defined boundaries
in order to achieve organizational values and goals.

A team is defined as a group of people working together to achieve common objectives or
goals.
Cross-functional team is a team of about six to ten members will represent a number of
different functional areas such as engineering, marketing, accounting, production, quality,
and human resources.

7.7 Keywords

Employee Empowerment: Giving employees the permission and ability to make decisions and
act autonomously for the good of the company.
Employee Involvement: Giving employees input and allowing them an impact on decisions
affecting their jobs.
Employee Surveys: A method of collecting data from employees. The reliability of a survey’s
results depends on whether the sample of people from which the information has been collected
is free from bias and sufficiently large.
Maslow’s Hierarchy of Needs: This theory is based on the assumption that there is a hierarchy of
five needs within each individual. The urgency of these needs varies.

Motivation: The general desire or willingness of someone to do something.
Performance Appraisal: The process of setting performance expectations and standards for
employees and evaluating (and periodically summarizing) performance against those standards
to determine whether performance is unacceptable, fully successful, etc.
Self-actualization: The realization or fulfillment of one’s talents and potentialities esp. considered
as a drive or need present in everyone.
Suggestion System: A formal method of obtaining employees’ advice for improvement in
organizational effectiveness; it includes some kind of reward based on the successful application
of the idea.

7.8 Review Questions

1. What do you understand by motivation? Explain the two theories of motivation.
2. Elaborate the process of employee surveys.

3. Explain employee empowerment.
4. How do you think does the team help in employee empowerment?
5. How many different types of teams are there? Explain them.
6. What are the stages of a team development? Briefly explain.
7. What are the common barriers to team development?

8. Briefly discuss suggestion system.

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