Page 103 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes Mistrust of the management’s motives by the workers
Lack of clear expectations from the workers
Lack of participative skills among employees

Lack of executive commitment
While change of any kind is difficult for the workers, when suddenly asked for inputs,
they tend to doubt the motives of the management. Similarly, they are unsure of the
extent of inputs required and the importance placed by the management on these inputs.
Poor experience in participative activities is also a hindrance. Above all, it is vital for the
management to remain continuously committed to the cause of TQM and employee
involvement.

7.5 Performance Appraisal

The purpose of performance appraisals is to let employees know how they are doing, and
provide a basis for promotions, salary increases, counseling, and other purposes related to an
employee’s future. There should a good relationship between the employee and the appraiser.
Employees should be made aware of the appraisal process, what is evaluated, and how often.
Employees should be told how they are doing on a continuous basis, not just at appraisal time.
The appraisal should point out strengths and weaknesses as well as how performance can be
improved.

7.5.1 Importance of Performance Appraisals

1. It is necessary to prevail a good relationship between the employee and the appraiser.

2. Employee should be informed about how they are performing on a continuous basis, not
just at appraisal time.
3. The appraisal should highlight strength and weakness and how to improve the
performance.
4. Employee should be allowed to comment on the evaluation and protest if necessary.
5. Everyone should understand that the purpose of performance appraisal is to have employee
involvement. Errors in performance evaluations should be avoided.
6. Unfair and biased evaluation will render poor rating and hence should be eliminated.

Self Assessment

Fill in the blanks:
12. …………………… are designed to provide the individual with the opportunity to be
involved by contributing to the organization.
13. The key to an effective suggestion system is …………………….
14. Stimulating and encouraging employee participation starts the …………………… process.

15. There should a …………………… between the employee and the appraiser.

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