Page 106 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 7: Employee Involvement

9. Explain performance appraisal and its importance. Notes
10. Write a short note on:
(a) Maslow’s Hierarchy of Needs
(b) Herzberg’s Two-Factor Theory

(c) Characteristics of Successful Teams

Answers: Self Assessment

1. Involvement 2. Maslow’s Hierarchy of Needs
3. Self-actualization 4. Employee
5. Quality council 6. Delegation

7. Empowerment 8. Experience
9. Process improvement 10. Self-directed teams
11. Adjourning 12. Suggestion systems
13. Management commitment 14. Creative
15. Good relationship

7.9 Further Readings

Books Besterfield, Dale H. (2011), Total Quality Management, Pearson Education, India
Charantimath M., Poornima (2009), Total Quality Management, Pearson Education,
India

Mukherjee N.P. (2006), Total Quality Management, PHI Learning Pvt. Ltd.
Nigam, Shailendra (2009), Total Quality Management, Excel Books, India

Online links http://ceo.usc.edu/pdf/G9216219.pdf

http://onlinelibrary.wiley.com/doi/10.1111/j.1748-8583.1992.tb00263.x/abstract
http://www.urenio.org/tools/en/employee_involvement.pdf
https://ulib.derby.ac.uk/ecdu/CourseRes/dbs/manpeopl/hold.pdf

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