Page 111 - DMGT524_TOTAL_QUALITY_MANAGEMENT
P. 111
Total Quality Management
Notes particular change. If it consumed too much of your time, was difficult to adhere to, or even led
to no improvement, you may consider aborting the change and planning a new one. However,
if the change led to a desirable improvement or outcome, you may consider expanding the trial
to a different area, or slightly increasing your complexity. This sends you back into the Plan
phase and can be the beginning of the ramp of improvement.
8.3.1 Problem Solving Method
Identify the Opportunity
1. Identify the Problem.
2. Pareto analysis of external alarm signals.
3. Pareto analysis of internal alarm signals.
4. Proposals from key insiders.
5. Proposals from suggestion schemes.
6. Field study of user’s needs.
7. Comments of key people outside the organization.
8. Customer surveys.
9. Employee surveys.
10. Brainstorming by work groups.
11. Form the Team.
12. Team should be selected.
13. Define the Scope.
Criteria for a good problem statement are as follows:
1. It clearly describes the problem.
2. It states the effect.
3. It focuses on what is known, unknown, etc.
4. It emphasizes the impact on the customer.
Analyze the Current Process
The objective is to understand the process and how it is currently performed.
Step 1: The team to develop a process flow diagram.
Step 2: The target performance measures are defined.
Step 3: Collection of all available data and information.
Common items of data and information are:
1. Customer information
2. Design information
3. Process information
4. Statistical information
106 LOVELY PROFESSIONAL UNIVERSITY
