Page 112 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 8: Continuous Process Improvement

5. Quality information Notes
6. Supplier information

Develop the Optimal Solution(s)

This phase has the objective of establishing potential and feasible solutions and recommending
the best solution to improve the process.

Creativity plays the major role, and brainstorming is the principal technique.
There are three types of creativity:
Create new processes

Combine different processes
Modify the existing process

Implement Changes

This phase has the objective of preparing the implementation plan, obtaining approval and
implementing the process improvements.

Approval of the quality council.
Obtain the advice and consent of departments, functional areas, teams, individuals, etc.
Monitor the activity.

Study the Results

This phase has the objective of monitoring and evaluating the change by tracking and studying
the effectiveness of the improvement efforts.

Standardize the Solution

Institutionalize by positive control of the process.
The quality peripherals – the system, environment and supervision must be certified.
Operators must be certified.

Plan for the Future

The objective is to achieve improved level of process performance.
Regularly conduct reviews of progress by the quality council.

Establish the systems to identify area for future improvements.
Track performance with respective internal & external customers.
TQM tools and techniques are used to improve quality, delivery and cost.

Task Present a descriptive article on PDCA cycle and Juran trilogy with special emphasis
on how are the two similar and in which aspects are they different.

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