Page 96 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 7: Employee Involvement

Notes

Note Herzberg’s dissatisfiers are roughly equivalent to Maslow’s lower levels, and the
motivators are similar to the upper levels.

Employee Wants
While management thinks that good pay is the number one want of the employee, survey
results show that this factor is usually in the middle of the ranking. Employee wants tend to
follow the theories of Maslow and Herzberg. It is interesting to note that the manager’s
perceptions are much different. By involving employees through the use of teams in meaningful
work and by providing the proper reward and recognition, manager can reap the advantages of
greater quality and productivity along with employee satisfaction. If managers are to effectively
motivate employees, they must align their actions closer to the motivators. The important
parameters are interesting work, appreciation, involvement, job security, good pay, promotion/
growth, good working conditions, loyalty to employees, help with personal problems and
tactful discipline.

Achieving a Motivated Workforce

Concepts to achieve a motivated workforce are as follows:
1. Know thyself
2. Know your employees
3. Establish a positive attitude

4. Share the goals
5. Monitor progress
6. Develop interesting work
7. Communicate effectively

8. Celebrate success
These eight concepts can be used at all managerial levels of the organization.

Self Assessment

Fill in the blanks:
1. Employee …………………… is an approach to improving quality and productivity.
2. …………………… states that motivation could best be explained in terms of a hierarchy of
needs and that there were five levels.
3. …………………… says that individuals must be given the opportunity to go as far as their
abilities will take them.
4. …………………… wants tend to follow the theories of Maslow and Herzberg.

7.2 Employee Surveys

Employee survey teams are created by the quality council. These surveys help the managers
assess the current state of employee relations, identify trends, measure the effectiveness of

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