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Unit 8: HR in Operations

Self Assessment Notes

Fill in the blanks:
13. On a ................................. basis, retailer managers are confronted with a variety of high-
impact decisions that must be made as quickly as possible in response to a variety of
problems.
14. A ................................. is the process of using information to achieve superior corporate
performance.
15. A ................................. is the measure of performance of an activity that is critical to the
success of an organization.

Case Study Tesco – Recruitment and Selection

Introduction
Tesco is the biggest private sector employer in the UK. The company has more than
360,000 employees worldwide. In the UK, Tesco stores range from small local Tesco Express
sites to large Tesco Extras and superstores. Around 86% of all sales are from the UK.

Tesco also operates in 12 countries outside the UK, including China, Japan and Turkey.
The company has recently opened stores in the United States. This international expansion
is part of Tesco’s strategy to diversify and grow the business.

In its non-UK operations Tesco builds on the strengths it has developed as market leader
in the UK supermarket sector. However, it also caters for local needs. In Thailand, for
example, customers are used to shopping in ‘wet markets’ where the produce is not
packaged. Tesco uses this approach in its Bangkok store rather than offering pre-packaged
goods as it would in UK stores.
Tesco needs people across a wide range of both store-
based and non-store jobs:

In stores, it needs checkout staff, stock handlers,
supervisors as well as many specialists, such as
pharmacists and bakers.
Its distribution depots require people skilled in
stock management and logistics.

Head office provides the infrastructure to run Tesco
efficiently. Roles here include human resources,
Contd....

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