Page 157 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

Notes
Skills and Behaviours
Tesco’s purpose is to serve its customers. Tesco’s organisational
structure has the customer at the top. Tesco needs people with
the right skills at each level of this structure. There are six work
levels within the organisation. This gives a clear structure for
managing and controlling the organisation.

Each Level requires Particular Skills and Behaviours.
Work level 1: Frontline jobs working directly with customers. Various in-store
tasks, such as filling shelves with stock. Requires the ability to work accurately and
with enthusiasm and to interact well with others.

Work level 2: Leading a team of employees who deal directly with customers. Requires
the ability to manage resources, to set targets, to manage and motivate others.
Work level 3: Running an operating unit. Requires management skills, including
planning, target setting and reporting.
Work level 4: Supporting operating units and recommending strategic change.
Requires good knowledge of the business, the skills to analyse information and to
make decisions, and the ability to lead others.
Work level 5: Responsible for the performance of Tesco as a whole. Requires the
ability to lead and direct others, and to make major decisions.
Work level 6: Creating the purpose, values and goals for Tesco plc. Responsibility
for Tesco’s performance. Requires a good overview of retailing, and the ability to
build a vision for the future and lead the whole organisation.
Tesco has a seven-part framework that describes the key skills and behaviours for each job
at every level in the company. This helps employees understand whether they have the
right knowledge, skills or resources to carry out their roles.
Attracting and Recruiting

Recruitment involves attracting the right standard of
applicants to apply for vacancies. Tesco advertises jobs in
different ways. The process varies depending on the job
available.
Internal Recruitment

Tesco first looks at its internal Talent Plan to fill a vacancy.
This is a process that lists current employees looking for a
move, either at the same level or on promotion. If there are no suitable people in this
Talent Plan or developing on the internal management development programme, Options,
Tesco advertises the post internally on its intranet for two weeks.
External Recruitment
For external recruitment, Tesco advertises vacancies via the Tesco website www.tesco-
careers.com or through vacancy boards in stores. Applications are made online for
managerial positions. The chosen applicants have an interview followed by attendance at
an assessment centre for the final stage of the selection process.

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