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Retail Store Management

Notes 6. What do you mean by recruitment? Explain different sources of recruitment.
7. Define different methods of recruitment with their characteristics.
8. Why training is important for retail HR? Explain the need of different types of training.
9. What do you understand by the responsibilities of a store manager?

10. What is the importance of staffing, selection and performance management in retail store
operations?

Answers: Self Assessment

1. high 2. one-to-one
3. entry-level 4. True

5. True 6. False
7. manager 8. establishment.
9. Past 10. True

11. False 12. True
13. daily 14. performance management system
15. KPI

8.9 Further Readings

Books Berman B. Evans J. R., (2004), Retail Management, 9th Edition, Pearson Education
Berman, Barry. Evans, Joel R. Mahaffey Tom, (2005), Retail Management:
A Strategic Approach, Pearson Education
Gopal,R. Manjrekar, Pradip, (2010), Retail Management, Excel Books, New Delhi
Iyer, B.Sriram (2011), Retail Store Operations, Tata Mc Graw Hill

Levy IM. and Weitz B.A., (2004), Retailing Management, 5th ed. Tata McGraw Hill
Levy, Michale & Barton. Weitz, A., (2003), Retailing Management, Tata Mc Graw
Hill.3rd edition

Menon, K. S., (2006), Stores Management, 2nd Ed. Macmillan India
Sivakumar, A., (2007), Retail Marketing, Excel Books, New Delhi

Online links ckchinmayaprasad.blogspot.com/2010/.../hr-management-in-retail.html

retail.about.com/od/storeoperations/Retail_Store_Operations.htm
www.managementstudyguide.com/retail-store-operations.htm
www.redprairie.com/IR_AberdeenRetailBenchmark.pdf

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