Page 160 - DMGT553_RETAIL_STORE_MANAGEMENT

Unit 8: HR in Operations

It helps the organisations obtain information about the applicant in a standard and Notes
structured manner.

Recruitment is the activity where by a retailer generates a list of job applicants. Table
indicates the features of several key recruitment sources.
The selection procedure usually adopted by the retail store operators remains such that it
examines the Human Resource (HR) policies adopted by successful retail stores in the
country concerned.

Training is an important aspect of human resource management in retail.
The need to influence people within the organization, to perform the tasks as needed by
the organization has always existed. One the oldest methods used to achieve this end was
called the carrot and stick method.

8.7 Keywords

E-commerce: E-commerce is “the conduct of selling, buying, logistics, or other organization-
management activities via the Web.”
E-tailing: E-tailing is a form of retailing utilizing the Internet, the World Wide Web (WWW),
and other electronic forms of commerce to take the place of supplement a physical retail location.

Full-time Employees: A person who works a set number of hours and generally receives benefits
like health, dental and life insurance along with a standard salary is considered full-time.
Independent Contractors: Contractors usually provide work on a project-by-project basis where
specialized training or certain skills are required.
Marketing: Marketing involves developing and implementing an annual marketing plan,
directing store marketing activities, and developing an annual sales and promotion program.

Part-time Employees: These workers may offer more flexibility in scheduling and cost less than
full-time employees.
Reporting: Reporting involves submitting all required operational reports to management
within the time limits.
Retail store manager: The retail store manager is an individual who oversees the daily operations
of a retail establishment.
Supervision: Supervision involves establishing and communicating store goals and results to
employees, staffing the store and delegating the workload, actively supporting employee growth,
and upholding cooperative policies.
Temporary Employees: Staffing agencies usually charge for the convenience of providing full
service, as they handle the payroll administration and fringe benefits.

8.8 Review Questions

1. What is the need of having HR at retail store?
2. Explain the problems faced by the retailers in managing HR.

3. Explain the time top grading, de-railers.
4. Explain the factors avoiding the cost of MIS-hires.
5. Explain the bullet proof approach to avoid retail legal problems.

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