Page 27 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Unit 1: Introduction to Human Resource Management

The average length of tenure of the front desk agents at the Beachside Hotel is 3 months Notes
and the customer satisfaction rating at the Beachside is a 6 out of a 10 possible rating.
Most of the front desk agents that are hired come from other hotels in the area after they
quit or are fired. Brian is not involved in the hiring for the hotel at all, and does not
get involved with training and development. He spends most of his days looking at the
financial reports for the hotel and analyzing average daily rate, occupancy rates, and
REVPAR. Brian knows that he has many problems to deal with and so he goes to the
Sunrise Hotel to observe things over there for a while. He sees a happy crew and talks
to Joe about how he is making that happen. Joe is happy to help, but wants Brian to go
back and observe his employees first and come up with ways that he specifically can help
guide Brian.
Questions:

1. What systems should Brian implement in order to start changing the human capital
practices in the Beachside Hotel?
2. What could Brian learn from Joe in terms of the human capital aspects of running
a hotel?

Self Assessment
Multiple choice questions:
6. ................................managers supervise the recruitment, hiring, and separation of
employees.
(a) Recruitment specialists (b) Nature of the work
(c) Employment interviewers (d) Employment and placement
7. The ………………….. Certification Institute offers professional certification in the learning
and performance field.
(a) ASTD (b) CEBS
(c) SPHR (d) PHR

8. Candidates can earn a designation in each of the specialty tracks and, simultaneously,
receive credit toward becoming ………………………..
(a) ASTD (b) CEBS

(c) SPHR (d) PHR
True or False:
9. The challenge of HR managers today is to recognise talent and nurture the same
carefully and achieve significant productivity gains over a period of time.
(a) True (b) False
10. Employee training is not a specialized function and is one of the fundamental operative
functions of HR management.
(a) True (b) False
Fill in the blanks:
11. .................. as a whole is the major beneficiary of good human practices.
12. Development of a country depends primarily on the skills attitudes and values of its
.................. .
13. .................. bridges the gap between job requirements and employee’s present
performance.

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