Page 66 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Managing Human Element at Work

Notes holders’. It is defines the scope of job activities, major responsibilities and positioning of the
job in the organization. A well thought-out job description has several advantages and serves
various important functions:
1. It helps to indicate very clearly the nature and content of the job to the applicant and
hence to remove uncertainties.
2. Rewards and punishments can be easily legitimized. Applicants will know the
consequences if they do not comply with the requirements. Any reward or punishment
meted out to an employee because he is not in line with the job requirements will not
be perceived as a favour or injustice.
3. Job descriptions serve as an important basis for wage and salary administration. What
the salary structure of two adjacent positions in an organization should be, what the
differential should be and so on are determined, as also the skills required to perform
the job successfully.

4. It is easy to identify the training needs of the employee. Once it is clear what is
required to perform the job, training content can be identified and suitable training
can be given to those who do not perform successfully.

Figure 3.2: Specimen Format of Job Description

Hotel Manjuran
Old Port Road, Bunder, Mangalore - 575 001
Title of the Job: Lobby Attendant
Place of Work: Hotel Lobby
Scope of Work: To attend to the immediate needs of the arriving and departuring guests
and to contribute to their well being while receiving and sending them off.
Working Hours: Normal working days 8 hours of work/day for 6 days of the week.
Responsible to (reporting authority): The receptionist of the Hotel.

Responsible for the following duties:
1. Maintaining cleanliness of the lobby area including the exterior of the hotel.
2. Handle guests’ luggage on arrival and departure and show guests the correct room.
3. Liaison with other departments to ensure the guests’ needs are well looked after.

4. Assist lounge waiters in busy periods.
5. Arrange transport for guests whenever necessary.
6. Provide up-to-date information for guests on current events, local site seeing places,
train/flight timings, etc.
Additional responsibilities:
l. Assist in arrangements for special functions.
2. Transfer guests’ belongings during their room change.
3. Such duties that shall be deemed necessary from time to time and informed by the
receptionist.

60 LOVELY PROFESSIONAL UNIVERSITY