Page 68 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Managing Human Element at Work

Notes as compared with preparing a correct job description. There is always considerable
disagreement concerning the human requirement for work. Further, there is also a difference
of opinion on whether a requirement should be “mandatory” or “desirable”.

Figure 3.4: Specimen of Job Specification of Lobby Attendant

Hotel Manjuran
Old Port Road, Bunder, Mangalore - 575 001
Education Qualification: School leaving certificate like SSC, SSLC Class X or equivalent
Experience: At least 2 years in similar position in stared hotels
Skill, Knowledge and Abilities
Skill: Glass Work cleaning, use of mechanical cleaner/polisher. Procedure for cleaning
plastic signs, use of menu, How to change menus.
Social Skills: Diplomacy (problems of interruption by guests), Liaison with maintenance
department, Liaison with staff.

Abilities: Ability to have light conversation with guest in English and Local language.
Knowledge: Stores indent procedures, Recognition of electrical faults on signs, current
guest list, and staff currently employed.
Work Orientation Factors: Position may require standing up to 30% of work timings
Age: Preferably below 28 years.

Figure 3.5: Job Specification of a Compensation Manager

Educational Qualification: MBA with specialization in HRM or MA in Industrial
psychology or MSW with specialization in labour welfare.
Desirable: A degree or diploma in Labour Law.

Experience: At least 3 years experience in a large manufacturing company.
Skill: Skill in conducting job analysis interview, making group presentations, writing
job description, conducting exit interviews to find out more about the deficiency in the
present system.
Ability: Ability in conducting meetings with departmental heads, prioritise work and
to put forth views in a convincing manner.

Knowledge: Knowledge of compensation practices in competing industries, procedure
of compensation survey techniques, analyzing performance appraisal systems,
Conducting job analysis procedures.

Work Orientation Factors: The position may require travelling extensively from the
place of work to an extent of at least 15% of the work time.
Age: Preferably between the age of 35 and 45 years.

Prepare a specimen of job description for the post of receptionist.

62 LOVELY PROFESSIONAL UNIVERSITY