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Manpreet Kaur, Lovely Professional University Unit 13: Monitoring, Control and Evaluation

Unit 13: Monitoring, Control and Evaluation Notes

CONTENTS

Objectives
Introduction
13.1 Monitoring and Controlling
13.1.1 Purpose
13.1.2 Objectives

13.1.3 Other Monitoring Informations
13.2 Evaluating the Event
13.2.1 Completing the Event

13.2.2 Event Management Checklist
13.2.3 Coding
13.3 Summary
13.4 Keywords
13.5 Review Questions

13.6 Further Readings

Objectives

After studying this unit, you should be able to:
Define the term monitoring and control
Discuss the need of monitoring and control
Identify the elements of evaluation
Explain the concept of evaluation

Introduction

Event Management provides the basis for operational monitoring and control, service assurance,
service reporting and service improvement.

13.1 Monitoring and Controlling

Monitoring is about assessing what work has been completed for a event including costs, risks
and issues.
Controls usually relate to stages in events and are established to control the delivery of the
event products/outputs.

Event controls take two forms - event driven and time driven. Event driven means that the
control occurs because a specific event has taken place. Time driven controls are regular progress
feedbacks.

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