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Unit 9: Learning, Attitudes and Values

7. Objective events can be differently perceived by different people because of .................. Notes
attitudes.
8. The .................. component of an attitude refers to an intention to behave in a certain way
toward.
9. .................. refers to any incompatibility that an individual might perceive between two or
more of his or her attitudes.
10. Values are .................. and .................. primarily through experiences with people and
institutions someone or something.

9.11 Review Questions

1. When was the last time that you volunteered to expand your knowledge at work, as
opposed to being directed to do so?
2. In which specific areas of your work are you really interested in expanding your knowledge
of? How do you intend to achieve this?
3. If time did not permit a training period on a new job, how would you go about learning
the things expected or required of you?
4. It is a well known fact that individuals learn their best when they are ready to learn. You
being the team leader, if are provided with a team in which people are not ready to learn
especially from you, how would you make them unrivaled performers?
5. Most of us develop conditioned reflexes to the seniors at our workplaces. Do you think
this attitude should be done away with? Support your answer with well defined reasons.
6. Do you think that employee behaviour is a function of its consequences? Give reasons for
your answer.

7. Recall a time when you had to make an uncertain decision, and there was a possibility of
an adverse public reaction. How did you manage the situation?
8. Have you ever faced a situation when you had to take a longer way of doing something in
order to adhere to proper professional standards? If yes, elucidate.
9. What do you consider to be more important for you – job involvement or organisational
commitment and why?
10. Why does an individual suffer from cognitive dissonance? How can it be coped with?
11. Examine the role of values as a determinant of individual difference.
12. Is seeking inner harmony a terminal or instrumental value? Substantiate your argument
with reasons.

Answers: Self Assessment

1. rewarded 2. Reinforcement
3. Behavior modification 4. Operant
5. three 6. predisposition
7. different 8. behavioural
9. Cognitive dissonance 10. learned, acquired

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