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Unit 13: Communication and Leadership

13.12Summary Notes

Communication is the exchange of messages between people for the purpose of reaching
common understandings, and achieving common goals. Unless common meanings are
shared, managers find it extremely difficult to influence others.
Communication is an indispensable activity in all organisations. No organisation can
think of its existence without effective communication.
The organisation relies on communications to learn what its customers want, to foster
cooperation among its employees, and to identify and adapt to changes in the environment.
Barriers to communication are factors that block or significantly distort successful
communication. Effective managerial communication skills helps overcome some, but
not all, barriers to communication in organisations.
Leadership is a process by which an individual influences the thoughts, attitudes, and
behaviors of others.

Leaders set a direction for the rest of the group, and help it to see what lies ahead.
They help the team visualize what it might achieve and encourage as well as inspire the
entire team to perform up to its true potential.

Without leadership a group degenerates into non performers.
That is why the practice of leadership is known to be a key business differentiator.
In order to increase individual effectiveness, one must certainly possess good team skills
coupled with great leadership qualities.

13.13Keywords

Authority-Compliance Management: High concern for production and low concern for people.
This style of management tends to result in efficient operations.

Communication: Exchange of messages between people
Country Club Management: Low concern for production and high concern for people. This style
of management creates a working environment where employees feel comfortable.

Improvised Management: This style of management results in employees doing the minimum
required.
Kinesics: Study of body movements, including posture

Lateral Communication: Communicating with members at same level of the heirarchy
Middle-of-the Road Management: Moderate levels of concern for both people and production.
This style of management balances needs through compromise, resulting in adequate
performance.
Paralanguage: Vocal aspects of communication relating to how something is said rather than to
what is said
Proxemics: The influence of proximity and space in communication
Team Management: High levels of concern for people and production. This style of management
results in superior performance from committed employees.

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