Page 295 - DMGT402_MANAGEMENT_PRACTICES_AND_ORGANIZATIONAL_BEHAVIOUR

Management Practices and Organisational Behaviour

Notes 13.14Self Assessment

Fill in the blanks:
1. Your new boss wrongly perceived that you are an expert in tax accounting since you
mostly hang out with accountants during free hours. This is known as……………….
2. Most of the communication process is not complete without……………….
3. A ………………..can be in a form of ideas, thoughts, feelings or opinions.

4. Japanese usually bend while greeting others. They are said to be communicating
through…………………..
5. A political leader speaking at an election rally is political communication. It is also
………………communication.
6. Leadership is the function of .................. people to strive willingly to attain the
predetermined objectives.

7. A leader must try to win the .................. of his subordinates.
8. In .................. style, the leader tells subordinates what is expected of them.
9. Leadership involves an .................. distribution of authority among leaders and group
members.

10. The .................. leader pays close attention to employees' work.

13.15Review Questions

1. Suppose there is an urgent meeting being called in your CEO’s office within half-an hour
and you are given the responsibility of informing all the other managers. You don’t have
the time to personally visit or call every member. How will you tackle the problem?
2. “Employees may participate in a grapevine to help meet social needs”. Elaborating on
this statement, bring out the basic idea behind grapevines.
3. As a manager, what all non-verbal cues must keep in mind? How can you communicate
through non-verbal elements effectively?
4. Critically analyse the concept of stereotyping and halo effect. Examine the role of human
psychology in this context.
5. “If there is communication, there will be communication barriers too”. Elucidate
6. List the techniques that can be used by the managers to overcome the barriers to
communication in an organisation.
7. Explain the significance of communication in a sales organisation.
8. "A good leader is one who understands his subordinates, their needs and their sources of
satisfaction". Comment.
9. Critically examine the different approaches to the study of leadership behaviour. Is there
one best style of leadership?

10. "Leadership is the driving force which gets thing done by others". Discuss.
11. According to the Managerial Grid, which is considered the most desirable combination of
leadership behaviour? Why?

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