Page 125 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Performance Management System

Notes 6. Providing Feedback: Many leaders set goals and walk away. It is the leader’s role to ensure
there is feedback on the progress of the goals and on goal achievement. Vary how this
is done each month. Try to make it interesting and fun. You can use graphs on the wall,
or stars for each section of the goal achieved. You can ask the team how we could make
feedback more motivating. Ensure you notice and praise extra effort or major milestones.
7. Team Motivation: An effective leader uses many different methods to motivate their team
to achieve. The most basic foundation block is generating a ‘can do’ and ‘how can we do it’
ethos. The leader does this by modelling this behaviour, and by challenging team members
to think in terms of solutions.
8. Rewarding Performance: A reward is simply a way of recognising success. The most
motivating and effective rewards are simple, personal tokens of appreciation. Verbal praise
is a reward; praise from a senior executive is even more rewarding.

Example: Providing tickets to their favourite sporting event will be highly
appreciated.

Task Enlist some practical example of high performance teams in Indian organisations
and their impact on performance management.

11.3 Organisational Culture and Performance Management

Culture is a term that is used regularly in workplace discussions. It is taken for granted that
we understand what it means. In their noted publication In Search of Excellence, Peters and
Waterman (1982) drew a lot of attention to the importance of culture to achieving high levels of
organisational effectiveness. Like wider delineations such as national culture, an organisational
culture may be generally described as a set of norms, beliefs, principles and ways of behaving
that together give each organisation a distinctive character.

Notes A few aspects of organisational culture are:
1. overt and implicit expectations for the members’ behaviour

2. specific customs within the organisation
3. in-group slang and language
4. an environment the group has created
5. certain values that group members invoke and sustain

Today’s liberalized economic policy has opened up doors of a global market and pushed Indian
industries into the global market. Globalization of market implies increase in the number of
players, each one wanting to exploit opportunities available, grab and retain the target market
share. This is a one rule game – “Survival of the Fittest”. Winds of change are blowing almost
with a vengeance and organizational development and renewal have to be one of the top
priority activities of the management. Organization has to build on its strengths, eradicate the
weaknesses and has also to become information based, if it has to sustain the global competition.
In recent days organizations have recognize the fact that culture plays an important role in
competitive advantage and long-term sustainability. Culture is no longer the concern of only HR
professionals, but now has been gaining recognition at the top management level.

120 LOVELY PROFESSIONAL UNIVERSITY