Page 119 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Training and Development System

Notes message is fully received by the learner because distractions arising from your anxiety
will be diminished.
(c) Be sure to separate positive feedback from corrective feedback. They should not be delivered
at the same time. Be aware that corrective feedback diminishes the impact of the positive
feedback.

(d) As a general rule, give positive feedback in public, but give corrective feedback privately
and one-on-one. That minimizes the chance of the learner feeling embarrassed.

Self Assessment

Fill in the blanks:
13. ......................................... feedback undermines trainer credibility because it raises questions
about his honesty and sincerity.
14. Feedback is diminished when the length of time increases between the …………….......…
and the feedback provided about it
15. The feedback that corrects or improve the poor performance is called ...............................
feedback.



Case Study HR Accounting at Infosys

nfosys, the sleek software major, owes its spectacular success to the loving nurturing
of its human resource. If it has raced ahead in the dizzyingly fast-moving world of
Iinformation technology, the chip powering the winning run was its Human Capital.
The company's annual report has this entry in the balance sheet : Human Resource
Accounting. It is a noteworthy issue a major corporate house has set out to evaluate its
human resource as Human Capital. The gift-edged is introduced thus : "The dichotomy in
accounting between human and non-human capital is fundamental. The latter recognized
as an asset and is therefore recorded in the books and reported in the financial statements,
whereas the former is totally ignored by the accountants. The definition of wealth as a
source of Income Inevitably leads to the recognition of human capital as one of the several
forms of wealth such as money, securities and physical capital. "Infosys, using the Lev & A
Schwartz model, has computed the value of its human resource. The emphasis, apparently,
is on placing high value on Intellectual assets.

7.6 Summary

 Learning is concerned with bringing about relatively permanent changes as a result of
experience.
 The types of learning situation are (i) classical conditioning, (ii) operant conditioning, and
(iii) cognitive learning.
 Training costs are unjustified if the participant does not, for whatever reason, use his
learning in his work, or if he has failed to understand how the classroom experience
relates to his job.
 The trainee’s learning from a formal classroom situation depends upon: (i) The trainee’s
receptiveness; (ii) The trainee’s rapport with the trainer and (iii) The climate of training.

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