Page 117 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM
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Training and Development System
Notes
Task ‘Learning’ extends the idea of personal development (and thereby organisational
development) to beliefs, values, wisdom, compassion, emotional maturity, ethics and
integrity. Justify the statement with suitable examples.
Self Assessment
Fill in the blanks:
10. The learning cycle has four parts which are experiencing, processing, generalizing and
...........................................
11. The ………………….. process between the trainer/teacher and the learner is very important.
12. The various elements involved in the process of learning are training, technology of
learning, the trainer and the ............................................
7.5 Feedback
Before you can demonstrate the competency of responding appropriately to learners’ needs for
clarification or feedback, you must first identify learners who have such needs. Once you recognize
a need, you can then develop and deliver an appropriate response.
Did u know? Lack of learner understanding is the root cause of needs for clarification or
feedback.
The challenge you face as a trainer is that not all learners willingly admit that they are confused
or that they do not understand. You can sometimes pinpoint learners’ lack of understanding by
posing questions and then assessing how well they answer them. When learners supply incorrect
or incomplete responses to your questions, you can safely assume that they are not getting it.
Learners can also signal that they do not understand by the questions they ask, the comments
they make, or the subtle or non-verbal cues they display.
Notes Recognizing Verbal and Non-verbal Indicators
When learners do not understand the training content, they can demonstrate this through
verbal cues such as questions or comments. When misdirected, inaccurate, or incomplete
questions or comments are made, they may indicate a need for clarification or feedback.
When learners do not understand, they may also exhibit many nonverbal behaviours
indicating their need for clarification or feedback. These behaviours include: (1) Avoidance
of eye contact, (2) Nervous movements, (3) Strained facial expressions, such as furrowed
brows.
7.5.1 Purposes of Feedback
Feedback serves many purposes. One purpose is to support behaviours exhibited by the learner.
That is called positive or motivational feedback, and it is given by a trainer to encourage, support,
and reinforce learner behaviours.
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