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Unit 9: Trainer’s Style

the participants are sitting. Moving among the learners is an excellent way to connect with Notes
them because you physically as well as psychologically become a part of the group itself.

 Eye contact is an important form of nonverbal communication in training delivery. Eye
contact is established when one person looks directly into the eyes of another person. It is
crucial for you to attempt to make eye contact with all learners on a regular basis throughout
delivery. Eye contact is important because it can capture attention, convey meaning, express
emotion, provide guidance, and maintain trainer control. Eye contact can also convey
information, such as understanding, appreciation, and attentiveness.
 Facial expressions convey such emotions as surprise, distress, anger, joy, sadness, and
displeasure. Smiles, frowns, raised eyebrows, squinting eyes, wide open eyes, and wrinkled
forehead all represent visible facial expressions that are linked to emotions. Armed with
the understanding of facial expressions and their associated emotions, you will be better
able to assess the feelings of learners and respond accordingly.

9.2.2 Presentation Skills

Presentation skills are the significant delivery competency. Presentation skills add excitement,
variety and drama to training delivery. These skills when used appropriately, can motivate
learners. They can make training sessions more dynamic and powerful, thereby increasing the
chance that learners will remember and apply on the job, what they learned during training.
(a) Using voice effectively refers to how enthusiastically you speak (emotional range), how
loudly you speak (volume), how quickly you speak (rate), and how you pronounce what
you say (inflection). Using your voice effectively is critically important to the effectiveness
of how well you deliver training in group settings.

Example: Lowering the volume of voice can capture participants’ interest and cause
them to concentrate on what you are saying. Likewise, you can raise your voice to emphasize
important points or seize sudden attention.

(b) Prop is any physical object used for demonstration during training. Almost any object can
serve as a prop. Some learners find it easier to understand when they have physical objects
or other examples to see, touch, and examine. Props should be used for demonstration
purposes to help support or reinforce learning and achieve the course objectives.
(c) Linking Content to Objectives: The most obvious evidence of disorganized training is
when there is a mismatch between the stated purpose and objectives of the course and its
actual content or activities. Be sure to spell out early in the programme why the training
is being conducted and how it will meet business needs or workplace issues.
(d) Strategies to Guide Learners: Adult learners, should be self-directed and willing to exert
some efforts to learn when they see reasons to do so. But adult learners often still prefer
structure to their learning and want to know what immediate practical value their learning
will have.
(e) Anecdotes, stories, analogies, and humour can enliven your training, making it memorable
and interesting. When used appropriately, they can reinforce key points and drive home
important information. They are especially useful for showing the practical applications
of otherwise abstract ideas.

(f) Some people are natural, gifted storytellers. Others find telling stories or anecdotes difficult
and therefore use them minimally. How you deliver the story is the key. Practice helps
you make the story concise.

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