Page 157 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Training and Development System

Notes Trainer’s Skills

1. Presentation Skills
2. Business Skills i.e. budgeting, time management, negotiation, etc.
3. Content Development i.e. material production, graphics, layouts, etc
4. Self development i.e. interpersonal skills, good listening skills, flexible, accepting the
share of accountability, etc.

Figure 9.3: Role of Trainer

Assessing training
needs of individuals

Designing training
programs

Planning &
coordinating the
resource required

Evaluating the
training program

Administrative &
record keeping

9.4.4 Coordination of Professional and Administrative Inputs

A key role performed by the trainer is delivering the programme and integrating its professional
and administrative procedures for instance, travel reimbursement and return reservations,
mechanism for monitoring catering and living arrangements, organization of leisure time
activities, role of administrative staff in training activities and the style of functioning of head of
agency are all harmonized. The trainer must remember that participants draw their own
conclusions, which may influence their learning. The trainer must ensure that all those associated
with the implementation of the programme have a common orientation and they speak with
one voice.

9.4.5 Ensure Consistency in what is Advocated and Practiced

If efficiency, teamwork, motivation and commitment are among the values to be inculcated in
the participants, it is necessary for the trainer to exemplify these through work and
administration. This demonstrates consistency in what is being conveyed to the training group
and what is practiced and enhances the credibility of the trainer, helping in developing a positive
attitude towards the trainer and the programme. For realizing this the trainer and the
administrative staff have to share the responsibility.

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