Page 160 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Unit 9: Trainer’s Style

(e) Strategies for Handling Beavers: The eager beaver, or show-off, is a participant who thinks Notes
he knows all the answers and wants to demonstrate his knowledge to others. If this
occurs, acknowledge – and even thank – the eager learner for his willingness to
share knowledge. But then state that it would be good to hear from others. Make
direct eye contact with those who appear overly enthusiastic about answering
questions or making comments.
If a question is asked by an eager beaver that is not relevant or runs the risk of
getting the class off track, place it on a flipchart or white board to be discussed at a
later time. Participants will usually get the “hint” to stick to the issues at hand.

(f) Strategies for Handling Uninvolved: The uninvolved, sometimes called hermits, are those
who do not attempt to participate. They do not answer questions, or make comments,
or share experiences. Try to simulate the hermits by using varied training methods
such as group work, presentations, individual activities, or role plays. Encouraging
them to participate may also make them feel comfortable enough to do so.
(g) Strategies for Handling Whiners: The whiner complains about anything and everything.
These individuals often view training programmes as opportunities to vent out the
latest issue or complaint. Be sure that you can tell the difference between valid
concerns and irrelevant complaints. If you have neither the time nor ability to
respond, defer the issue to another form or to a one-on-one conversation with the
disgruntled learner during a break.

9.5.3 Do’s and Don’ts for Trainers

The following “do’s and don’ts” should always be kept in mind by the trainer during any
learning session.

DO’S

 Do maintain good eye contact

 Do prepare in advance
 Do involve participants

 Do use visual aids
 Do speak clearly
 Do speak loud enough

 Do encourage questions
 Do recap at the end of each session
 Do bridge one topic to the next

 Do encourage participation
 Do write clearly and boldly
 Do summarize

 Do use logical sequencing of topics
 Do use good time management

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