Page 163 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Training and Development System

Notes 9.6 Summary

 A trainer is require to possess Technical, Business, Interpersonal and Intellectual
competencies.

 The trainer’s skills consist of Communication skills, Presentation skills and Questioning
skills.

 The significant trainer’s styles are Unique style, Appropriate: style and Flexible: style.
 Change or learning has to be introduced slowly as rapid leaning does not yield positive
results. Thus, trainer’s style should be flexible enough to give necessary space to individual
needs, and training needs.
 Trainer Grid is the framework that is typically exhibited during training delivery.
 Trainer credibility is extremely important because it reinforces the importance of the
training to the learners.
 Trainer Grid comprises the components of Personal Conduct:, Social Practices and Content
Expertise.
 The different roles of trainer are: The Trainer as Planner, The Trainer as Guide The Trainers
as a encourager of objectivity and creativity.

 The trainer also encourages objectivity through work procedures, such as tape playback,
a process observer, or post-meeting reaction sheets. The appropriate identification of
training needs, designing of the training programme, effective and appropriate planning
and coordination.
 Managing the learning environment is an important training delivery competency. It is
the competency that is typically exhibited during training delivery.

9.7 Keywords

Challengers: These are the learners who question the value of the material, the trainer, or the
learning environment
Communication: It can be understood to mean a dynamic, two-way process whereby information
is transmitted and received.

Eager beaver: A participant who thinks he knows all the answers and wants to demonstrate his
knowledge to others in training program.
Hermits: These are the individuals who do not attempt to participate in the training.

Non-verbal communication: Communication that includes visibly observable behaviours
between people that convey meaning without the use of written or spoken words.

9.8 Review Questions

1. What are the delivery competencies a competent Trainer should be able to demonstrate?

2. How can an effective instructor establish and maintain credibility while training the
Trainers?
3. What steps a Trainer should take while managing the learner enrichment? How should a
Trainer solve the learner behaviour problems?

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