Page 158 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Unit 9: Trainer’s Style

Self Assessment Notes

Fill in the blanks:
10. The major contribution of the trainer during planning is probably ………………….
11. During the ………………… of a training activity, the trainer’s basic role is to help things
keep moving so that people learn as much as possible.
12. The appropriate identification of needs, designing of training, appropriate planning and
coordination of available resources, effective evaluation provides ...…………... to training
programme.

9.5 Managing the Learning Environment

Managing the learning environment is an important training delivery competency. It is the
competency that is typically exhibited during training delivery. Dale Carnegie states that the
key to all persuasive speaking is the ability to grab the attention and interest of the audience
from the outset.
(a) Attention Getters: You can use six techniques to hold audience attention at the opening of
your session. (1) Providing examples, (2) Posing questions, (3) Stimulating curiosity,
(4) Conveying benefits, (5) Using facts and statistics, (6) Incorporating props.

(b) Icebreakers: Are activities used to “break the ice” at the opening of a training programme.
They are important for the simple reason that participants cannot work with you or with
each other effectively in a training session if they remain strangers. Icebreakers are useful
in building effective interaction and esprit de corps among participants.
Active learner involvement is important for many reasons. When learners participate, they
share their experiences with you and other participants alike. In this way, everyone benefits
from hearing different viewpoints and experiences. Further, when participants are collaboratively
involved in the process, learning is enhanced because learners feel a sense of openness and
ownership.

!

Caution It is to be kept in mind by the trainer that participation plays a useful role in
giving you, as trainer, some information about how well learners understand what they
have been learning.

9.5.1 Managing Time

The ability to manage time is an important skill for you to possess. Most training programmes
have limited time available and must be well-managed so that all learning objectives are met.
If designed properly; training should follow a schedule that is usually provided in the instructor
or participant guide. This schedule lists activities and provides estimates of how long they
should take. A general rule of thumb is to stay within ten minutes of the planned schedule.

9.5.2 Resolving Learning Behaviour Problems

The first step toward solving learner behaviour problems is recognizing them. Some behaviour
problems are easy to spot because they involve visible actions or words. Dealing with difficult
learners is inevitable. Every trainer, sooner or later, will encounter at least one problematic

LOVELY PROFESSIONAL UNIVERSITY 153