Page 155 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Training and Development System

Notes 1. Personal Conduct: Involves your actions and your appearance. It creates the image you
project to a group of learners and influences how they perceive you. Your goal should be
to project an image of professionalism that will establish and maintain your credibility
with the learners. If you do not create an environment where learners feel free to share
their opinions and ideas, then learners will probably not share their thoughts and
suggestions.
(a) Visual Appearance: The cloths you wear, your grooming, and your posture contribute
to your visual appearance.
(b) Personality Characteristics: Example includes your willingness to admit mistakes,
accept responsibility, and remain open to feedback.
2. Social Practices: You foster an environment characterized by trust and mutual respect.
(a) Unacceptable Manners and Behaviour: If you demonstrate such unacceptable manners
and behaviours as rudeness or arrogance, it has a very negative impact on learners.
(b) Inappropriate Humour: Humour can be used to gain learner attention, reinforce key
concepts or points, and enliven the learning environment. But be careful in using it.
Inappropriate humour can be damaging to your credibility as a trainer.
(c) Building Trust Through Integrity, Discretion, and Respect: Integrity is a match between
what a person says and does. One way you can demonstrate integrity is by handling
sensitive issues discreetly.

Example: If you are providing learners with feedback about test results, do it privately
to avoid embarrassing people who did not perform well.

3. Content Expertise: Content expertise can be demonstrated and communicated to the learners
in many ways. Various ways include the ability to respond to content-specific questions
and accept different opinions.

Example: Professional and academic credentials, work experience, and subject matter
mastery.

Self Assessment

Fill in the blanks:
7. Appropriateness in style requires …………… experience trainers having wide variety of
concepts and skills that they can draw on any time and choose them to use in any situation.
8. Trainer’s credibility is extremely important because it …………… the importance of the
training to the learners.
9. …………... style refers to trainer’s specific behaviour, which should suit the situational
need tactfully, handled and taken care of.

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