Page 138 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Unit 9: Comprehensive Intervention

problems that stand in the way of getting optimal results for projects, initiatives, and Notes
organizational effectiveness.
Stream Analysis couples a formalized approach with enabling software to rapidly uncover core
issues and their interdependencies in an organization, in order to help its stakeholders to
collaboratively arrive at corrective actions that directly address the impediments to positive
change. With both horizontal and vertical application, across all organizational functions and at
all levels of management, it is a tool for project leaders, business managers, organizational
advisors, as well as governance and oversight teams.

Stream Analysis applications are both horizontal and vertical, and the toll can be used by
managers across all organization functions and at all levels of management. The scope of
involvement in using Stream Analysis depends on the intentions and assumptions of those
leading the change initiative. However, the technique is sufficiently flexible to be used effectively
by different types of organizational groups. It can be used by a small change management team
(CMT), to guide intervention efforts, or by a much larger group, to carry out extensive business
initiatives. It can be applied at various levels, from project, department, business unit, to executive
level initiatives. It can even be used by a manager alone, or by a consultant, wanting to get a
clearer idea of change or intervention needed.
Stream Analysis applications span a wide range of organization functions, management decisions
and initiatives, from tactical or strategic planning to problem diagnosis and intervention. In all
such applications, the use of Stream Analysis can be very flexible and independent of any
particular phase of an initiative.
"Stream Diagnostic" is the main engine of Stream Analysis. It is a systematic and systemic
approach for identifying and separating core drivers from symptoms, and guiding stakeholders
to: (a) Understand the organizational interrelationships; (b) Identify core performance and
behavior problems; and (c) Get alignment and buy-in in planning solutions

Stream Survey

"Stream Survey" software is the front end, assessment phase, of Stream Analysis suite. It is
designed to generate superior online questionnaires based on the principles of Stream Analysis
from a bank of over 1000 questions. It empowers the managers to design and conduct organization
wide surveys on a range of problems and issues, in a manner that they produce most informative
results for the executives. Stream Survey generates a comprehensive set of results complete with
statistical analysis of the survey questionnaire to be used in assessing organizational problems.
The results of such survey can be imported into the Stream Diagnostic as starting issues for core
problem identification. "Stream Survey" is currently available as a service.

Appreciative Inquiry

An intervention broader than the appreciation and concerns exercise is Appreciative Inquiry
(AI) developed by Frank Barret and David Cooperrider. This major intervention is based on the
assertion that the organisation is a miracle to be embraced rather than a problem to be solved.

Self Assessment

Fill in the blanks:
1. …………………….. are very much alive and visible in contemporary OD practice.
2. The ……………………is normally a two and a half day event, twenty to thirty people are
selected to participate based on such criteria as their knowledge of the system and their
potential for taking responsibility for implementation.

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