Page 86 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Unit 6: Components of OD – Operational and Maintenance

Analyzing Discrepancies Notes

A useful model for thinking about diagnosis and intervention could be termed discrepancy
analysis-examining the discrepancies or gaps between what is happening and what should be
happening and the discrepancies between where one is and where one wants to be.
Discrepancies, therefore, define both problems and goals and OD is more than just problem
solving and goal seeking, but a large part of any OD programme is devoted to these two critical
activities.

6.3 Model for Managing Change

Cumming and Worley identify five sets of activities required for effective management of
change:
 Motivating change
 Creating a vision

 Developing political support
 Managing the transition
 Sustaining the momentum

Self Assessment

State whether the following statements are true or false:
5. Diagnostic activities are designed to provide an accurate account of the things as they
really are.
6. The programme management component encompasses all the activities interventions to
improve organisations functioning.



Case Study Gold Smith Consulting: A Change in the Making

IT Consulting – The Sector…
The IT consulting firms primarily engage Fortune 500-type clients, so the consulting
firms’ work mirrors the challenges of major businesses around the world-profitability
improvement and cost containment, strategic alliances and sourcing, strategy, emerging
markets, technology and automation, using technology as a tool.
Technical & IT consulting companies address client’s basic management consulting
problems but their solutions involve technology and technical or scientific knowledge. IT
consultants often offer computer systems or network management services and create
custom software to meet a client’s specific information needs; many also offer website
design services or advice about how a bricks-and-mortar business might enter e-commerce.
For example, an IT consultant might come up with a way to integrate a firm’s accounting
and customer databases, thereby speeding up the firm’s billing process. A technical
consultant might offer a client the benefit of his or her specialized knowledge in chemistry,
biology, or other scientific field.
Contd...

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