Page 120 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 8: Continuous Process Improvement

The blueprints should also contain models of the redesigned organisational structure. Instead of Notes
the traditional organisation chart, a different kind of chart is needed. This chart will show the
new process flow along with the process team members, the process owners, the case managers,
the process facilitators. The chart should also indicate parts of the organisation which interact
with the process personnel.
In addition, detailed technology specifications required to support the new process should be
defined.

Phase 7: Perform the Transformation

Activities

Develop a migration strategy
Create a migration action plan

Develop metrics for measuring performance during implementation
Involve the impacted staff
Implement in an iterative fashion

Establish the new organisational structures
Assess current skills and capabilities of workforce
Map new tasks and skill requirements to staff
Reallocate workforce
Develop a training curriculum

Educate staff about the new process
Educate the staff about new technology used
Educate management on facilitation skills

Decide how new technologies will be introduced
Transition to the new technologies
Incorporate process improvement mechanisms

Self Assessment

Fill in the blanks:
12. …………………… is an approach aiming at improvements by means of elevating efficiency
and effectiveness of the business process that exist within and across organisations.
13. Re-engineering can be divided into three related categories: human power, educational
power, which and …………………… power.

8.6 Six Sigma Methodology

Six Sigma at many organizations simply means a measure of quality that strives for near
perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating
defects, driving towards six standard deviations between the mean and the nearest specification
limit, in any process- from manufacturing to transactional and from product to service.

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