Page 125 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes 8.8 Keywords

Benchmarking: Benchmarking refers to a standard by which something can be measured or
judged.

Continuous Process Improvement: It is a never-ending effort to expose and eliminate root
causes of problems; small-step improvement as opposed to big-step improvement.
Experimental Design: Experimental design a research design to investigate cause-and-effect
relationships between interventions and outcomes.
Kaizen: Kaizen is a Japanese business philosophy of continuous improvement of working
practices, personal efficiency, etc.
PDSA Cycle: It refers to a structured trial of a process change.
Quality Function Deployment: A visual decision-making procedure for multi-skilled project
teams which develops a common understanding of the voice of the customer and a consensus on
the final engineering specifications of the product that has the commitment of the entire team is
known as quality function deployment.
Six Sigma: Six sigma is a quality-improvement performance measurement system that stresses
the continual improvement of business processes through reduction of errors.

Statistical Process Control: Statistical process control (SPC) is the application of statistical
methods to the monitoring and control of a process to ensure that it operates at its full potential
to produce conforming product.

8.9 Review Questions

1. What do you understand by continuous process improvement?
2. What is meant by process? What are the five basic ways of improvement?
3. Briefly describe Juran Trilogy with the help of a suitable diagram.

4. Who formulated the PDCA cycle? Mention its key points.
5. Explain Kaizen with reference to management and TQC.
6. Discuss Six-Sigma methodology. Explain its key elements.

7. What do you understand by DMAIC?
8. Write a short note on:
(a) Control
(b) Kaizen and competition
(c) DMADV

(d) Proactive improvement

Answers: Self Assessment

1. Continuous improvement 2. Process
3. Planning 4. External
5. Walter Shewhart 6. Process

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