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Unit 8: Continuous Process Improvement
7. Study the results 8. Brainstorming Notes
9. Kaizen 10. Maintenance
11. Improvement 12. Business Process Re-engineering (BPR)
13. Technological 14. Six Sigma
15. Measurement-based
8.10 Further Readings
Books Besterfield, Dale H. (2011), Total Quality Management, Pearson Education, India
Charantimath M. Poornima (2009), Total Quality Management, Pearson Education,
India
Mukherjee, N.P. (2006), Total Quality Management, PHI Learning Pvt. Ltd.
Nigam, Shailendra (2009), Total Quality Management, Excel Books, India
Online links http://www.businessballs.com/dtiresources/total_quality_management_
TQM.pdf
http://www.clib.dauniv.ac.in/E-Lecture/TQM.pdf
http://www.ep.liu.se/ecp/026/109/ecp0726109.pdf
http://www.scribd.com/doc/14042732/TQM-Process-Improvement-Tools
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