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Unit 2: Gurus of Quality Management




          2.11 Further Readings                                                                 Notes




           Books      Besterfield, Dale H. (2011), Total Quality Management, Pearson Education, India
                      Charantimath M. Poornima (2009), Total Quality Management, Pearson Education,
                      India
                      Mukherjee N.P., (2006), Total Quality Management, PHI Learning Pvt. Ltd.
                      Nigam, Shailendra (2009), Total Quality Management, Excel Books, India




          Online links  http://www.balancedscorecard.org/thedemingcycle/tabid/112/default.aspx
                      http://www.businessgyan.com/node/5409
                      http://www.docstoc.com/docs/21144096/THE-QUALITY-GURUS
                      http://www.slideshare.net/ritikagauba/tqm-gurus






















































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