Page 33 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes Quality Control: Quality control is a process that is used to ensure a certain level of quality in
a product or service.
Quality Trilogy: Juran’s Quality Trilogy consists of quality planning, quality control, and quality
improvement.
Theory Z: This theory deals with employee loyalty and the safety of the employees.
Zero Defects: Defect prevention level where all output is within specification limits.

2.10 Review Questions

1. Mention the names of some of the TQM gurus.
2. Why is Deming known as the quality guru who never gave up? Explain his contributions.
3. Explain the contribution of Joseph M. Juran with special emphasis on quality trilogy.
4. What are Crosby’s 4 absolutes of quality? Explain.

5. Explain the 6 C’s of Crosby.
6. Explain the contribution of Armand V. Feigenbaum.
7. List various contributors who have contributed towards the literature of quality
improvement. Describe the thoughts of Genichi Taguchi in evaluation of quality, loss
function, noise and variation, experimental design and orthogonal arrays.
8. Mention the main contributions of Ishikawa.

Answers: Self Assessment

1. TQM Guru 2. Nancy Warren
3. Deming 4. Instability
5. Shewhart Medal 6. Utilization of statistics
7. Flexibility 8. Short-term

9. Engineer 10. Fitness to use
11. User- supplier 12. Project by project
13. Quality trilogy 14. Corporate Vice-President
15. Prevention 16. Armand V. Feigenbaum

17. Genuine effectiveness 18. Kaoru Ishikawa
19. Company Wide Quality Control 20. Pourle Ribbon Award
21. International consultant

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